A&R Contract Cleaning Specialists

Origins

It was first founded in 2010 by managing director Rayner Davies and financial director Ashley Davies and since then, the business has grown year on year through a commitment to providing high quality services to clients, recruiting local people and providing in-house training to further its staff’s knowledge and qualifications.

Success Factor

There has been a rising demand from clients that are seeking a local company which can offer a full package from cleaning, washroom services, pest control and provide a full supply of all consumables keeping everything under one roof. As a result of this demand, the business has diversified its services into the security sector which has proven to be a success. All of its 215 staff are directly employed and trained in-house to provide the highest cleaning standards and customer experience that clients expect. Since it was founded, A&R prides itself on delivering a service that is not just a cleaning service but one that totally understands individual customers and their business needs. Very early on in the business Ashley and Rayner understood that for the business to be as proficient as it could be, they would need to introduce systems, processes and, later on as the business grew, KPI’s. Having such systems in place has meant it has created an exceptionally strong foundation throughout each stage of growth and staff have always been fully aware of their roles and responsibilities meaning the team take responsibility and there is accountability for each area of the business.

The Future

The next step for the business is to become more focused on some of the larger contracts such as multiple floor office buildings, shopping centres, comprehensive schools and factories in Cardiff, Swansea, Newport, Bridgend and the surrounding areas. It also has a strategic plan in place to expand security services to new and current clients and look at increasing the total amount of services each of its current customers receive. A&R Cleaning Services aims to reach a turnover of over £5m, create further jobs within the Welsh economy and become Wales’ number one choice for commercial cleaning and security services.