TC Consult

Origins

Based in Cardiff, TC Consult was started in 2007 because the founders Paul Tambini and David Champs believed that clients needed a fresh approach to the way project and cost consultancy services were delivered. They knew that delivering successful building projects relies not just on specialist expertise, but in great teamwork and effective collaboration. That’s why they have built a business based on developing long-term and trusted relationships with clients, with designers and with contractors to promote excellent communication. It means that if a problem occurs on a project, the team can pull together and find solutions that ensure the original objectives are met, on time and on budget. In 2009 and after 18 months into trading, the UK saw the start of the recession. It meant that a lot of speculative developer investment ground to a halt, so the firm made sure that it could work across all sectors in the industry to spread risk. This paid off massively and it picked up new clients with anchors such as Sainsbury, Tesco and Premier Inn. The business has always been kept lean in terms of overhead commitments and has never borrowed any money or had to use any overdraft facilities. This allowed it to carry on trading through the recession and out the other side, whilst maintaining a healthy profit margin.

Success Factor

TC Consult was rebranded and repositioned and this raised the firm’s profile significantly and number of enquiries increased enormously. The renewed focus on business development and marketing helped secure an array of major high value projects including the £19m redevelopment project at MOD St Athan for Aston Martin Lagonda, large contracts for 3M Plc and multiple projects for National Museum of Wales. TC also increased its employee head count, adding new talent to the team and providing the resource needed for larger scale projects.

The Future

TC will be recruiting two new team members in 2020 and more again beyond that. This recruitment drive forms part of the growth strategy of achieving £2 million turnover by 2024. It will be investing in new technology to streamline business processes and to help achieve sales conversion and retention goals. Part of this will involve implementing a new CRM system to support a progressive sales and marketing strategy and to enhance client experience. It is also putting in place a renewed career development programme for employees and an employee engagement strategy to ensure its team are future fit and ready for the next phase of growth.