DATAKOM (Bridgend)

Origins

The motivation to create DataKom was to give customers a dedicated ‘business only’ telecom company with a fresh approach to technology and embrace the latest services to pass on to customers whose needs were constantly evolving. The major challenge has always been planning as being part of a fast growing industry means that the firm’s products, prices and services are changing so quickly that it is very difficult to detail plan ahead over 6 months. DataKom therefore always plans three months ahead only on some services to combat this.

Success Factor

The first and most important to the growth of the business has been the team. The founders have aimed to create a ‘dream team’ in each department and keep the team close by constant social events and training to further their prospects and ensure everyone works closely together. When choosing the services or product that it will be supplying to clients, DataKom always ensures it is of the highest quality, highest reliability and meets the needs of customers. Finally, all profits have been reinvested back into the business that ensures constant growth throughout. As a 100% debt free business, this ensures it has no borrowings to consider in its decision-making and has allowed the opportunity to invest in new product lines such as its own ‘mobile network’ last year that has proved a huge success.

The Future

Within seven years, the firm has discovered a winning formula and has grown excellent relationships with its suppliers and customers meaning the business can now be scaled to a larger size. It has recently purchased a 3200 sq. ft. office within the prestigious Bocam Park location within Bridgend. The move resulted in the development of a new training centre and demonstration suite that can now allow further growth in the South Wales area and really place DataKom on the map. It will continue to grow the Bridgend office whilst having the ambition to open offices within North and West Wales within the next 18 months to offer a presence in an area already maintain from Bridgend. Its fixed landline and mobile products have allowed the firm to continue growth for the past seven years while system sales have continued to grow month on month. Datakom intends to continue to grow this with two new salespersons recently added to the team.